Payment and Refund Policy
At our IT Consulting firm, we prioritize transparency and clarity in our engagements with clients. To ensure mutual understanding and a smooth working relationship, our payment policy is structured as follows:
- Payment Terms: Payment is collected only after the scope of the consulting services and deliverables has been mutually agreed upon between the client and our team. This includes finalizing the Statement of Work (SoW), which clearly outlines the scope, timelines, and costs associated with the project.
- No Refund Policy: Once the Statement of Work has been confirmed and the payment has been processed, we do not offer refunds. This policy is in place because, at this stage, we would have already invested significant time, effort, and resources in planning and preparing for the client’s project. Our team’s commitment begins immediately after the payment is made, and we allocate dedicated resources to ensure high-quality service delivery.
- Commitment to Service Excellence: We are committed to providing exceptional service and ensuring that our clients are fully satisfied with the agreed-upon deliverables. We encourage clients to thoroughly review the Statement of Work and discuss any concerns before proceeding with payment to avoid any misunderstandings.
By making a payment, clients acknowledge and agree to the terms outlined in this policy.
